Privacy policy

When you place an order on our website or use our applications, we collect the following information from you:

1. Your name, email address, phone number, and shipping address.

2. Your credit card information, which is processed by a secure third-party payment processor.

3. Your order history and preferences.

4. Your IP address, browser type, device type, and operating system.

We also use cookies and similar technologies to track your activity on our website and applications, such as the pages you visit, the products you view, and the time you spend on our site. You can disable cookies in your browser settings, but this may affect the functionality of our website and applications.

Cookies are small files of data that are stored on your computer by websites you visit. They are used to identify you, remember your preferences, and show you relevant content. Cookies are sent and accessed by the website’s server or your browser.

There are different types of cookies, such as:

‍Session cookies, which help a website track your session and are deleted after you close your browser.

‍Persistent cookies, which remain in your browser for a predetermined length of time and can store information across multiple visits to a website.

‍Authentication cookies, which help a website verify your identity and keep you logged in.

‍Third-party cookies, which are set by a different domain than the one you are visiting and can be used for tracking, advertising, or analytics purposes.

Cookies can have benefits, such as making your web browsing experience more personalized, convenient, and secure. However, some cookies can also pose privacy risks, such as collecting your personal information without your consent or being accessed by malicious parties. Therefore, it is important to be aware of how cookies work and how you can manage them in your browser settings. You can also use tools like antivirus software or VPNs to protect your online privacy.

We use your information for the following purposes:

1. To process and fulfill your orders and communicate with you about your order status and delivery.

2. To provide customer service and respond to your inquiries and feedback.

3. To send you promotional emails and newsletters about our products, offers, and events, if you opt-in to receive them. You can unsubscribe from these emails at any time by clicking on the link at the bottom of each email.
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4. To improve our website and applications, products, and services, and to analyze our marketing performance.

5. To comply with legal obligations and protect our rights and interests.

We do not sell or rent your personal information to third parties. We may share your information with the following parties:

Our service providers who help us with order fulfillment, payment processing, delivery, marketing, analytics, and other functions. These service providers only access your information to perform their services for us and are bound by contractual obligations to protect your information.

Our affiliates and partners who offer products or services that may be of interest to you. You can opt-out of receiving communications from them by contacting us at hello@smoothery.com.

Law enforcement authorities or other parties when required by law or when necessary to protect our rights and interests.

We take reasonable measures to protect your information from unauthorised access, use, disclosure, alteration, or destruction.

We use encryption, firewalls, password protection, and other security technologies to safeguard your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee the absolute security of your information.

If we find out that a privacy breach has occurred, we will send an email to all our customers as soon as possible.

You can access and update your information by logging into your account on our website or applications. You can also request to delete your account or any of your information by contacting us at hello@smoothery.com. We will respond to your request within a reasonable time frame.

We may update this policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or applications or by sending you an email. Your continued use of our website or applications after the updated policy is posted constitutes your acceptance of the changes.

If you have any questions or concerns about this policy or our privacy practices, please contact us at: hello@smoothery.co.nz